If your order contains other paid-for items as well as your complimentary certificate, that you have chosen from the Store, then the Store requires proof of delivery for the paid for items, so unfortunately we cannot offer free non-trackable shipping in this instance so you will need to choose a paid for courier service to receive all of your items. N.B. Cymraeg; Accessibility; 0330 094 0362. Our Customer Service team will be able to look into this for you. He has chaired the UK rail industry National Task Force and sits on the Rail Delivery Group Planning and Production Board. WHAT MAKES A GUINNESS WORLD RECORDS TITLE? If you do not know the date of the event, then we would advise at first, to try searching surrounding dates. Lost something when travelling, let us know here. If you are applying on behalf of an organisation or brand, you can access a fast-tracked application and many other services through our fee-based Consultancy services. We have a duty to protect both our fare-paying passengers and the revenue we receive from tickets. We operate four major UK train operating companies - Avanti West Coast, Great Western Railway (GWR), South Western . First, login to your Guinness World Records account and then make a record application. Get in touch with our Customer Support team, Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. Images owned by GWR, or courtesy of Network Rail or Visit England. Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. North Carolina & Virginia Railroad Upgrades Track for 19-Year Customer. All product and company names are trademarks or registered trademarks of their respective holders. FOR EMERGENCIES AFTER REGULAR BUSINESS HOURS PLEASE USE THE AFTER HOURS EMERGENCY PHONE NUMBER LISTED ABOVE. We currently accept 2 methods of payment for Priority Application and Priority Evidence Review: PayPal and Worldpay. Refund details You will need to tell us why you want a refund, as well as providing evidence to support your request if needed. GWR 2023 All rights reserved. . You can order up to 100 copies of a single name certificate via the Guinness World Records store. We advise you check your journey before traveling with us today, There is a good service across our network. We'll just need your permission to deal with them. Email us. To do this, please login to your Guinness World Records account, select the relevant application and click on Upgrade to Priority Application. For the last 4 week period our average response time for complaints was 5.6 working days. We have many years of experience running all types of passenger rail: long-distance, commuter, regional and sleeper services. Visit our guide to evidence page to get an idea of the evidence you need to provide as part of your record attempt. Gwr in numbers 40 000 Visits . If it repeats session will be terminated itself after 45 minutes of inactivities. Need help? Aircoach. For customer questions, comments, or complaints contact Global Water directly: PLEASE NOTE THE CUSTOMER SERVICE EMAIL AND FOLLOWING FORM ARE MONITORED ONLY DURING BUSINESS HOURS. 2023 Global Water Resources. Covid-19: Travel updates. All Rights Reserved. More. 24 Feb 2023. Resolver is free. Find out more about how we are keeping our services safe for you here. If you cannot locate your record title on this list, then we would advise you to login to your main Guinness World Records account to check the application status of your record title. What makes a Guinness World Records title? A next day delivery can be arranged at 6 per transaction. Once selected, click on continue to bring up the search results of all records that took place in that location and date. You will have lots of opportunity to learn from our experienced colleagues and our academic partners. Please do not post any personal information relating to yourself, or employees of Great Western Railway as these comments will not be approved. You can also get in touch with our Social Media Team between 06:00 and 23:00 every day. If you wish to purchase a certificate, then please visit the Guinness World Records store and refer to the rest of the information in our certificates FAQs. First of all, congratulations - you are Officially Amazing! If you have a question, want to make a complaint, or need to get in touch with our team, youll find the information you need below. What would you like help with today? Please ensure that you clearly state the misprint or misspelling, with your application reference/claim ID number, exact record title and Record Holder name. Comments are moderated so may not appear immediately. Its quick, easy and totally free. Customer service is very important to us so we take complaints against our staff seriously. See if you are entitled to compensation here. Customer Service Assistant at GWR Saltford, England, United Kingdom. If your order is for your complimentary certificate only then you can choose to have them delivered for free via a non-trackable service. If you incur any problems or have any questions concerning your order or the status of your order, contact our customer service representatives who are available from 9 a.m. to 5 p.m. GMT Monday through Friday. Your message will be delivered directly to the Records Manager dealing with your application. Fleet of 3,800 rail vehicles operated. GWR is a place where you can truly be your unique self, thrive and be part of an awesome family. GWR 2023 All rights reserved. If you do not have online access, use our automated phone system for eligibility and benefits and other self-service requests. To access your online account, log in and select the relevant application and scroll to the bottom of the page to the correspondence box. Contact Us | Blaux Home Contact Blaux Contact By Phone United States & Canada (toll free): 844 846 5344 United Kingdom: 03308 082207 Australia: (08) 7282 2012 Email us! All newly approved record holders will need to personally order their own Record Holder certificate direct from the Guinness World Records Store. From 12 an hour. Contact details Head Office address Freepost GWR CUSTOMER SUPPORT Plymouth PL4 6AB Phone number: 03457 000 125 Please check with your phone provider if you are unsure about how much a call will cost. This certificate is free of charge. You will receive a confirmation email once your order ships. This is the customer service number for questions about your health insurance coverage, benefits or treatment. If you choose the Priority Application option, your application will be reviewed within 5 working days. A refund for flexible tickets can be simply submitted and changed for Advance Tickets on your TrainPal app without having to contact customer service. Please note our Priority Application service is not a consultative service for standard applicants it only speeds up the standard application process. Email address is [email protected]. Customer Service Centre: 0345 6000 650. Passenger Assist Need help at our stations or getting on and off our trains, we are available to help. receipts are not generated if you pay via bank transfer. Its free to use their services and they are independent of the rail industry. If your application and enquiry is urgent,you may wish to upgrade to the Priority Application service. He was awarded a CBE in the 2021 New Years Honours List, is a Fellow of the Chartered Institute of Logistics and Transport and a Fellow of Institute of Railway Operators. If you wish to learn more about our fee-based Consultancy services or if you are applying on behalf of an organisation or brand please visit the Business Solutions section of our website. Initial complaints should be directed to Great Western Railway directly. Home; About us. Join to view profile . Please try again. GWR (poor) customer service! 2022 Talking Really Channel----- CREDIT ROLL -----WEBSITES Talking Really - htt. She has over twenty years commercial experience in the travel and tourism industry, including Visit Jersey, Tourism Ireland, bmi British Midland, Star Alliance and BAA Airports. Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. We cannot guarantee all applications will be accepted and guidelines issued, we will provide a reason if were unable to accept your application here are some reasons on why applications are rejected. Once here, select the link "For alternative payment methods please request an invoice", Enter your details (name and address) that will appear on the invoice. Richard leads the Driver, Guards and On-board Customer Host teams and also plays an important role in our partnership with Network Rail; making sure our customers' journeys are disrupted as little as possible when works on the line take place. Find out how to contact us, book tickets, apply for a refund, claim delay repay compensation or find out about lost property. 395 King Street Aberdeen AB24 5RP Tel: +44 (0)1224 650100 Fax: +44 (0)1224 650140 View map London Corporate Office FirstGroup plc 8th floor, The Point 37 North Wharf Road London W2 1AF Tel: +44 (0)20 7291 0505 Fax: +44 (0)20 7636 1338 Careers For career enquiries related to First Bus, please contact [email protected] If possible, they will transfer your complaint to another organisation that may be able to help you further, such as Transport Focus and London TravelWatch the independent consumer watchdogs for the rail industry. Select View your invoice, Your invoice will load up in a new window. An error has occured during Logging out. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700. Rail Replacement Coordinator (Operational, field-based, customer service role - South). You may be able to get your money back if you bought a ticket but did not travel. Sign In/Register Use one of the buttons below to sign in or create a new account. We advise you check your journey before traveling with us today, There is a good service across our network. I trust that your future journeys with us will be more enjoyable. Find out how we keep your data secure, and what you can do to keep safe online. Contact Us To contact Geiger about a GWR order or for general information, please contact Customer Service at 020 8569 2250 . GWR 2023 All rights reserved. Before checkout, you will be asked to review and approve the wording of your certificate. Together, we will restore the railways as a very special way to travel friendly, relaxing, fast, efficient, and fun. To speak to our Social Media Team between 06:00 and 23:00, please contact us on: Twitter @GWRhelp Facebook Messenger WhatsApp: 07890 608043 FAQs Answers to some of the most common queries can be found here. Daryn joined us in 2015, having held various roles in Transport for London and London Underground. . Find out what to do if you need to change your journey or claim a refund. Please refer to our Current application waiting times page for the most up-to-date information. Find many great new & used options and get the best deals for NEW Heljan 1320 13xx Class 1366 in GWR 'Shirtbutton' Green Livery at the best online prices at eBay! Back Submit. Once you have selected your product, you will reach the payment screen. Train times, delays and disruptions 9 articles. Great Western Railway takes you further. Onboard, seating and at the station 12 articles. You can choose the Priority Application service during the online application process when you first submit your application. Sometimes it can take longer, if we have to investigate what happened for example. Mark is the Managing Director of Great Western Railway. 1-800-972-8088. She has extensive knowledge of diversity and inclusion, leading organisational change, employee relations, policy and employee reward. Opening hours: Monday to Friday 08:00 - 20:00, Saturday 09:00 -18:00, Sunday 09:00 -16:00. 17,500 employees. At GWR, we're always working to improve your journey. Unhappy with an aspect of our service? You will have 45 minutes to complete this transaction before the session expires. Please give us the opportunity to try to resolve your complaint. Amanda returned to GWR in January 2023. Our telesales number is open only for Group booking, Isle of Scilly, Business direct Scholars, Night Riviera or help with pre-purchased tickets bought over the phone. Before you start your refund request, you will need the following information to hand: Ticket details The booking reference and/or ticket details along with evidence of purchase. You will have 45 minutes to complete this transaction before the session expires. A delivery, order or return Prime Payment, charges or gift cards Address, security & privacy Memberships, subscriptions or communications CONTACT INFORMATION . With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Great Western Railway. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. If you would like to express an interest in our Customer Service Apprentice Scheme for 2023, please click on the registration button below. Click on the link below to begin the set-up process. You can be assured that this will be reported and addressed accordingly. Call The Trainline customer service faster with GetHuman +44-0871-244-1545 Customer service Current Wait: 127 mins (89m avg) Hours: 24 hours, 7 days; best time to call: 10:45am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Report Report. Assistance is available to and from platforms. Hours: Varied shifts on an annualised 10hrs minimum contract.