How would you enable people to select cases from an organised list? Sounds like an easy oops! You cannot customize its label or logo". Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Does this match the requirements? Still stuck? Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Hi I am stuck in challenge 6. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Think carefully about the language it talks about pushing cases UP and pushing cases TO. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I am the Trailhead Baby! Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. I'm whole again. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. hmmmm I think I just had to drag the filed onto the layout. And of course, I just tested the challenge 4 again and I passed! https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. THANK YOU! Could you share some details of what you have? Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. I also ran into this after copy pasting the API Name out of the error message. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. If you are short on time, start around the 20 minute mark. Also, I've included Entitlements in the console. I am glad that you figured it out. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Keep up the good work. I am the Trailhead Baby! Search for an answer or ask a question of the zone or Customer Support. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. 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Making dinner for Mom! Did you create a new console? I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. But I have created this Data Category, so I'm not sure what the issue is. Test it first by using real email addresses before you hit that button! When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. @adityavarma chekuri try to name the support process only "Cloud Technical Team". advanced apex specialist superbadge solution Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. I've no clue what more I need to do to complete this challenge. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I got the stages added - its the 'and assign' that's hanging me up. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Take a break, grab a snack, and watch this video. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Review the steps to ensure you create the Cirrus Support Process. Thanks for the help! I have the same problem, I have the same problem, could you solve it? Hi All,Im struggling to complete challege 6. Ensure you group report results correctly. " This comment has been removed by the author. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. I fixed it, it was a really stupid mistake. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. A mistake I have made many times as well! The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. this blog is beneficial and great information to share with us. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Sales at Lychee shadow Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . If you want to check the support process' api name, you can extract via data loader. Why the change of heart? I am having trouble with step 4. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Open a Case in the service console.2. Yes you do. I'd try this- Delete the current process. [email protected]. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! I have tried a thousand times with all variationsand the same error keeps coming up. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. For those of you who know me, you probably know that Im lucky enough to have a job that. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Salesforce projects, superbadges, and sample apps - Index I'm stuck on Challenge 6, creating the macro. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Ensure you create the Cloudy Weather Resolution automated action. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Service Cloud Specialist Superbadge - 4,5,6,7. Use the search o. Hello! How frustrating! Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. I'm sure it's something little! Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Its upsurd. Did you check the little box to activate the entitlement process? I tried 10 different possibilities. Thanks a lot in advance. I have sent screen shot of my report to [email protected] . Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. The macro itself is working fine. (Email to [email protected]). Which Trailhead Superbadge Is Right for You? | Salesforce Ben I resolved the issue, by deleting the Billing profile and recreating it using. Modified 2 years, 1 month ago. Something that helped was saving the report frequently. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. My brother has started to play with me! Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Even after setting up support proc and presence status. Or "on demand email to case". "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Right now he' taking a nap.so I'm off to edit some reports! Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. It still gives me the same error that it isn't found. You, my amazing reader, get more than tips for a Salesforce Superbadge. I have the Milestones field in the page layout too. privacy statement. Service cloud specialist superbadge challenge 2 solution And I've included milestone tracker in the page layout. (Not the "standard platform user", just "standard user"). Sometimes it seems that the most frustrating problems have the simplest solutions. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Remember you can only have one assignment rule per object and the instructions specify two routes. Thanks so much for responding. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. I am getting mad over this error now. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Ensure you group report results correctly. Review the steps to rename the console to 'Cloud Support Service Console'. The custom email button I made was visible instead but was not approved by the Trailhead check. An action can be added to the page layout. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. It has to be so simple. My bet is that you missed one checkbox in the setup. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I didn't change anything and retried the "Check Challenge" just now and it worked. Case organizers think about the language. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Tried it all, from custom : support profile to standard user, even admin. ", There are two options for email to case. Don't be worried if you are updating several page layouts plus the console app. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Any clues as to what I might be missing? #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Did you start with a clone of the correct profile? Tweak service Console. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Wait 24 hours then re-create the process. I am unable to rename the "Service" console , I receive this message when selecting Edit. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I made two dollars today! If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. I have to double check the directions, but I believe that you just have to add a few values. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Tnx, hmmmm What you have sounds correct. Thanks @ Tarik, the directions states to create two roles, which I did. here is the complete guide for designers that will increase your knowledge. If the action is missing from the page layout, it will not show up as an option in the feed. Ensure Milestones are configured properly for High Priority Cases. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. I have created and recreated the Cloud Technical Team support process more times than I can count. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Ensure Agents have access to Knowledge when viewing a Case". Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. MVNO Providers3. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Tags For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." 3. I was creating 'wrong queue' queue . I have created also both categories. Ensure the Customer Contact can be tracked on Cases. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Prework and Notes. I was very impressed by this post, this site has always been pleasant news. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Are you using a Dev org or a playground generate from Trailhead? So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Various trademarks held by their respective owners. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Confused? (jealous? When it works it plays a sound to tell you that a case has been assigned to you. Hope this solves it for you too. I really learned a lot here. I ran into the same issue. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Please post some details of what you have. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! When you start a create a new report, simply click to start with a clean screen. Install the unmanaged package from the prework if you haven't already. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. I just finished the superbadge. Appreciate any help. Something is blocking the challenge checker from fully running. I have the same problem and my Entitlement Process is already active :(. New Profile button, instead of hitting the Clone button on the Technical profile page. Challenge 4 Case Routing. These are instructions on the types of rules you need to make. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. We can't find the 'Customer Case Team' role. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Hi I am getting the below error. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang Youll need to enable this whole feature before you start I wont give away what its called! Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Any ideas that can help me? You will need it. I'm at a loss as to what I could be missing. This is my journey- a normal kid by day- a Trailhead explorer by night. You do not need an overflow assignee, but you will need two queues. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure you create 'Billing Topics' for Knowledge." The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Something that helped was saving the report frequently. [email protected], Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Click the cog in the upper right hand corner. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). I have cloned the Salesforce "Standard Platform user" profie!Is it correct? please verify. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Make sure that the correct date range is selected. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Thank you very much for such an interesting post. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to [email protected]. I had problem with the chart, now everything is correct. Does it work? @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error.